Inbound emails not retrieved. IMAP connection tests fine.

Tagged: CRM IMAP inbound email

This topic has 6 replies, 4 voices, and was last updated 5 years, 4 months ago by Jerome Ricketts.

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- November 21, 2017 at 5:08 am #11061
  
  Jennifer Jennings
  Participant
  
  This is a repeat of several other forum posts but I didn’t see any information posted to fix the issue other than to check permission settings on the email servers. I have done this and have confirmed that there are not additional settings to configure on the emails server. I have checked to make sure that cron is running our hosting platform. I am able to send an email to a CRM contact, but when I reply to that email the inbound email never appears.
- November 23, 2017 at 9:35 am #11100
  
  Shawon Chowdhury
  Moderator
  
  @Jennifer,
  
  Actually, we’ve made huge changes in the core codes of WP ERP and huge improvement has already been implemented recently.
  Still, we are working on the improvement of queries and after that, we’ll work on this.
  Hoping this will be fixed in future releases.
  
  Thank you 🙂
- November 26, 2017 at 8:38 pm #11154
  
  sdmeijer
  Participant
  
  I have exactly the same problem.
  Inbound emails never appear.
- November 27, 2017 at 9:41 am #11164
  
  Shawon Chowdhury
  Moderator
  
  @sdmeijer,
  
  We’ve got several feedbacks on this. Please wait until next release.
  
  Thanks 🙂
- February 3, 2018 at 6:16 am #13042
  
  Jennifer Jennings
  Participant
  
  Well, post update, emails still are not being retrieved. Is there a way that we could receive some support on this?
- February 3, 2018 at 3:37 pm #13068
  
  Shawon Chowdhury
  Moderator
  
  @Jennifer,
  
  This has been resolved. It seems we need to have a closer look at your site.
  Please contact our support “[email protected]” so that we may solve it earlier.
  
  Thanks 🙂
- May 16, 2019 at 8:42 am #40323
  
  Jerome Ricketts
  Participant
  
  I am now experiencing this issue and for some reason I still can’t get it to work.
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