Gravity Forms not available in settings

This topic has 10 replies, 4 voices, and was last updated 6 years, 5 months ago by Shawon Chowdhury.

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- June 22, 2017 at 8:12 am #7893
  
  Nicholas Marengere
  Participant
  
  Hi,
  
  I purchased the Gravity Forms extension and I am trying to follow your documentation to set it up, but it is not showing up under settings/contact forms. All I am able to see is Contact Form 7.
  
  Screenshot: https://snag.gy/wmsxbd.jpg
  
  Please help.
  
  Cheers,
  
  Nick
- June 23, 2017 at 1:22 am #7915
  
  Shawon Chowdhury
  Moderator
  
  @Niccholas,
  
  Sorry to hear that you are facing it. I will have a check and come back with a possible solution ASAP.
  In the meantime, you can also contact our support team at “[email protected]” to get more deep help.
  
  Thanks 🙂
- June 24, 2017 at 2:31 pm #7919
  
  Shawon Chowdhury
  Moderator
  
  @Niccholas,
  
  I just checked in one of our client’s live site and the result was positive. Everything worked fine.
  I guess you are using an older version of “Gravity From” plugin.
  Could you let me know which version are you using?
  
  Thanks 🙂
- June 27, 2017 at 7:07 am #7928
  
  Nicholas Marengere
  Participant
  
  Hi, I bought it the same day. I am using Version 2.2.3, the most up to date.
  
  Really need to resolve this, because I only got your CRM for its integration with Gravity Forms.
  
  What can we do to resolve this asap?
  
  Thank you,
  
  Nick
- June 28, 2017 at 8:07 am #7947
  
  Nicholas Marengere
  Participant
  
  Still not resolved guys, please help
- June 29, 2017 at 12:08 am #7955
  
  Shawon Chowdhury
  Moderator
  
  @Nicholasas Maregere,
  
  We are checking your live site for this issue. Hope this will be fixed within next 24 hours.
  
  Thanks for your patience 🙂
- July 1, 2017 at 2:55 pm #7972
  
  Shawon Chowdhury
  Moderator
  
  @Nicholas,
  
  Glad to inform you that your issue has been resolved!
  
  Thank you very much for contacting us 🙂
- January 5, 2018 at 12:20 am #12156
  
  Jason Barbour
  Participant
  
  How do you resolve this issue? Could you go through the steps?
  
  I’ve experienced it before and it was resolved but not it’s happening again.
  
  Thanks,
  Jason
- January 7, 2018 at 12:06 am #12217
  
  Shawon Chowdhury
  Moderator
  
  @Jason,
  
  The problem was occurring due to an older version of Gravity Form plugin.
  You must have to use the latest version of WP ERP, Gravity Form & ERP Gravity Form integration.
  BTW are you facing any problem, Jason?
  
  Thanks 🙂
- February 15, 2018 at 5:58 pm #13606
  
  davy
  Participant
  
  hello,
  
  Just bought the gravity form today install and activate it, but it is not showing 🙁
- February 25, 2018 at 2:24 pm #13821
  
  Shawon Chowdhury
  Moderator
  
  @davy,
  
  Are you still facing this?
  Please don’t hesitate to reach us at “[email protected]” to get a fast response on this issue.
  
  Thanks 🙂
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