problem creating email templates

This topic has 3 replies, 3 voices, and was last updated 4 years, 10 months ago by bbrink.

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- January 30, 2020 at 6:51 am #65201
  
  bbrink
  Participant
  
  Hello,
  
  Regarding creation of email templates….
  
  Carriage returns are not getting saved properly. Also, hyperlinks are are not getting saved properly.
  
  For example, I tried to create a template for my multi-line email signature. While viewing a contact I start new email using this template. All the text appears on one line, and the hyperlink is missing.
  
  This seems like a bug, is there a different/better place to report?
  
  Thanks in advance,
  
  Bob
- January 30, 2020 at 9:18 am #65205
  
  Mehedi Hasan
  Member
  
  Yes, Bob. The personal support is the better place to discuss the paid extension- which includes premium support as well.
  
  Thanks
- February 7, 2020 at 11:11 pm #66009
  
  pophair
  Participant
  
  Hi, I have the same problem. Is there a solution available yet?
- February 8, 2020 at 4:51 pm #66056
  
  bbrink
  Participant
  
  Hello,
  
  No, but it was a previously reported issues and is on the list for future correction. The list is not public. FWIW, if you want real help, have paid support then use the following link, they are excellent:
  
  https://wperp.com/my-account/create-new-ticket/
  
  Bob
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